Again, I’d been holding off on posting anything here – hoping that I could report our condo renovation completely finished. However, there are still a couple of bits left to go. Luckily these are relatively minor. On the whole, everything is done and we’re enjoying our time in our new place.

At work, I have transitioned away from technical support and am now one of the team members on our “KCS” (Knowledge Content System) project. This is an effort to categorize and streamline all of the problems that customers report, along with their solutions. If done correctly, we feel that we can significantly cut down the number of support calls – as people can locate the answers to their problems (at least the common ones) quickly online. This will also help new support engineers coming into the company.

The title of this post is one that I came up with in a recent 3 day brainstorming workshop. Everybody liked it so much that we’re going to have it printed on T-Shirts (or some other clothing) and use it as an “unofficial” slogan for the project. A more official slogan will also be developed.

I am really enjoying my new position at work, and I don’t miss support at all.